FREQUENTLY ASKED QUESTIONS

💬 General Questions

What does JS Traders Ltd sell?

We specialize in high-quality ladies undergarments, including bras, panties, shapewear, lingerie sets, nightwear, and more. We also stock accessories like hosiery, slips, and loungewear.

Are your products true to UK sizing?

Yes, our products follow standard UK sizing. A size chart is provided on every product page to help you find your perfect fit.

Are your items discreetly packaged?

Absolutely. All orders are shipped in plain, unbranded packaging to ensure your privacy.

🚚 Shipping & Delivery

Do you deliver across the UK?

Yes, we offer delivery to all UK mainland locations.

How long does delivery take?

Standard UK delivery usually takes 2–4 working days. You can opt for express delivery at checkout for faster service (2–2 working days).

Do you offer international shipping?

Currently, we only ship within the UK. Stay tuned as we plan to expand internationally soon!

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and link.

🔄 Returns & Exchanges

Can I return or exchange my order?

Yes, we accept returns within 14 days of delivery, provided the item is unworn, unwashed, and in original packaging. For hygiene reasons, certain intimate items may be excluded unless faulty.

 

How do I initiate a return?

Simply visit our Returns Page and follow the instructions or contact our support team via email at contact@jstradersltd.co.uk.

💳 Orders & Payments

What payment methods do you accept?

We accept all major debit and credit cards (Visa, MasterCard, Amex), PayPal, and secure online checkout options.

 

Is my payment information secure?

Yes, our site uses SSL encryption and secure payment gateways to protect your data.

I made a mistake in my order. Can I change it?

Please contact us immediately. If your order hasn't been dispatched yet, we’ll try our best to update it for you.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and link.

📞 Customer Support

How can I contact you?

You can reach us by email at contact@jstradersltd.co.uk or through our Contact Us form. We aim to respond within 24 hours.

 

Do you have a physical store I can visit?

At the moment, we operate exclusively online to keep our prices competitive and our range diverse.

🛍️ Product Information

How do I find my bra size?

Use our easy-to-follow Bra Size Guide to measure yourself at home and find the perfect fit.

Do you restock sold-out items?

Yes, we regularly restock our bestsellers. You can sign up for restock notifications on each product page.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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